Contact BowlersMart Support
Quick Summary
We’re here to help with orders, returns, rewards, drilling, and product questions. Use the channel that fits your issue — most order issues are fastest through the contact form or phone with your order number ready.
Office hours: Monday–Friday, 8:30 AM – 5:30 PM EST
Expect a response within 24–48 hours on business days (often sooner). Messages sent on weekends or holidays are answered the next business day.
Phone queue (Talk): Monday–Friday, 9:00 AM – 5:00 PM ET (voicemail after hours).
Expect a response within 24–48 hours on business days (often sooner). Messages sent on weekends or holidays are answered the next business day.
Phone queue (Talk): Monday–Friday, 9:00 AM – 5:00 PM ET (voicemail after hours).
Table of Contents
- Which Channel Should I Use?
- Contact Form & Email
- Phone Support
- Hours
- Before You Contact Us
- Self-Service Shortcuts
🎯 Which Channel Should I Use?
| Need | Best option |
|---|---|
| Track an order / delivery date | Track Your Order (self-serve first) |
| Cancel or change an order | Phone or form as soon as possible (same-day shipping cutoff 2:00 PM EST) |
| Return, exchange, refund | Start online return when available, or form/phone |
| Missing / stolen package | Missing Package guide, then form/phone |
| Order Shield claim | Order Shield + form/phone |
| Defect / warranty | Defects form or Defect Claims |
| Striking Rewards points | Account first, then form/phone |
| Urgent same-day cancel / address change | Phone |
✉️ Contact Form & Email
- Contact form: bowlersmart.com/contact-us
- Email: support@bowlersmart.com
Include your 9-digit order number, the email used at checkout, and a short description of what you need.
📞 Phone Support
- Phone: 1-256-579-1039
Have your order number ready. For complex photo-based issues (defects, damage), the contact form with attachments is often faster than phone alone.
🕐 Hours
- Customer support (phone & ticket handling): Monday–Friday, 8:30 AM – 5:30 PM EST
- Phone queue (Talk): Monday–Friday, 9:00 AM – 5:00 PM ET (voicemail after hours — we return calls on the next business day)
- Closed weekends and major U.S. holidays
✅ Before You Contact Us
- Check order tracking and your spam folder for shipping mail.
- Confirm the order number (9 digits starting with 1).
- For returns, review our 60-day return policy.
- For account login issues, try password reset.
🔗 Self-Service Shortcuts
- Track Your Order
- Cancel an Order
- Order Changes & Modifications
- How to Return
- Striking Rewards
- Scam Awareness
Gift Cards · Pre-Orders · Address Changes & Holds
BNPL · Promo Codes · Balls FAQ
Last reviewed: August 1, 2026. Policies can change — if something here conflicts with checkout or your order confirmation, contact support.
Comments
0 comments
Please sign in to leave a comment.