Request to Cancel an Order

Quick Summary

We understand that sometimes you need to cancel an order. While we process and ship orders quickly, we'll do our best to accommodate cancellation requests when possible. Act fast - most orders ship the same day when placed by 2PM EST.

Table of Contents

• When You Can Cancel
• How to Request a Cancellation
• Important Timing Information
• Partial Cancellations
• Refund Processing
• Alternative Options

When You Can Cancel

Order Status: Pending Payment

Order Status: On Hold

Order Status: Processing

Order Status: Completed

How to Request a Cancellation

Step 1: Check Your Order Status

Log into your BowlersMart account or use our Order Tracking tool to verify your order hasn't shipped yet.

Step 2: Contact Us Immediately

Call 1-256-579-1039 (BOWL) or submit a contact form. Have your order number ready.

Step 3: Provide Order Information

Share your order number (9 digits starting with 1), the reason for cancellation, and any specific items you want to cancel (for partial cancellations).

Step 4: Receive Confirmation

Our team will confirm if the cancellation is possible and process your refund if successful.

Important Timing Information

Same-Day Shipping Cutoff

• Orders placed before 2:00 PM EST (Mon-Fri): Ship the same day - limited cancellation window
• Orders placed after 2:00 PM EST or weekends: Ship next business day - better cancellation opportunity
• Best practice: Contact us within 2 hours of placing your order for the highest success rate

Special Circumstances

Partial Cancellations

If you want to cancel only some items from a multi-item order:

• Contact us with your specific cancellation request
• We'll attempt to modify your order if it hasn't been fully processed
• Remaining items will ship as normal
• You'll receive an updated order confirmation

Refund Processing

Successful Cancellations

• Credit/Debit Cards: 3-5 business days after cancellation
• PayPal: 1-2 business days after cancellation
• Afterpay: 1-3 business days after cancellation
• Gift Cards/Store Credit: Immediately restored to your account

If Cancellation Isn't Possible

Alternative Options

Order Modification

Instead of cancelling, you may be able to:

• Change the shipping address (if order hasn't shipped)
• Modify quantities (if order is still processing)
• Switch to store pickup (if available at a nearby location)

Exchange After Delivery

• Different size or color preferences
• Upgraded or downgraded product options
• Exchange for store credit

Contact Information

Information to Have Ready

• Order number from confirmation email (9 digits starting with 1)
• Email address used for the order
• Reason for cancellation
• Specific items to cancel (if partial cancellation)

Prevention Tips

• Double-check your order before completing checkout
• Review sizing charts for shoes and apparel
• Use our live chat for pre-purchase questions
• Consider our return policy when making purchasing decisions

Related Articles

• Track Your Order
• BowlersMart Return Policy
• Refund Request Process
• Shipping Information and Delivery Options
• Account Order History

Address Changes & Order Holds

Last reviewed: August 1, 2026. Policies can change — if something here conflicts with checkout or your order confirmation, contact support.