Track Your Order

Quick Summary

Stay updated on your bowling gear delivery! BowlersMart provides multiple ways to track your order from the moment it ships until it arrives at your door.

Ways to Track Your Order
Finding Your Order Information
Understanding Order Status
Shipping Carriers & Direct Tracking
Delivery Timeline Expectations
Troubleshooting Tracking Issues

📦 Tracking says "Delivered" but you don't have your package? See our Missing or Stolen Package Claims guide for next steps.

🚚 OUR SHIPPING PROMISE

Same-Day Processing: Order by 2PM EST (Mon-Fri with in-stock items) and your order ships the same day
Always Free Shipping: No minimum purchase required. Every order ships free to all 50 states
Express Delivery: FREE express shipping to most states within 2-3 business days
Worldwide Shipping: We ship internationally and to military addresses (APO/FPO)

🔍 Track Your Order Now

Ways to Track Your Order

🌐 Method 1: BowlersMart Order Tracking Tool

Easiest and most comprehensive option

Visit our Track Your Order page
Enter your order number and email address
Click "Track Order" to see detailed status information
View estimated delivery date and current location

👤 Method 2: Your BowlersMart Account

Best for frequent customers

Log into your BowlersMart account
Navigate to "Orders" or "Order History"
Find your recent order and click "Track"
View all order details and shipping progress

📧 Method 3: Shipping Confirmation Email

Direct carrier tracking

Check your email for the shipping confirmation
Click the tracking number or carrier link
Track directly on the carrier's website (UPS, FedEx, USPS)
Get real-time updates and delivery photos

Finding Your Order Information

📋 Need Your Order Details?
You can find your order number and email in:
• Order confirmation email – Check your inbox right after purchase
• Your account – Log in to view all order history
• Shipping notification – Contains tracking information

Order Number Format

BowlersMart order numbers are 9 numerical digits starting with 1
Example: 123456789
Found in the subject line of your confirmation email
No letters, only numbers

Email Address

Use the exact email address from your order
Check both regular inbox and spam/junk folders
Guest orders use the email provided at checkout
Account orders use your registered email

Understanding Order Status

Order Processing Stages

Pending Payment
Pending
The order has been received, but no payment has been made. Pending payment orders are generally awaiting customer action.

On Hold
On-Hold
Payment received but awaiting verification, or order requires manual review before processing.

Processing
Processing
Payment received and accepted. Order is being picked, packed, and prepared for shipment.

Completed
Completed
Order has been shipped and delivered successfully. You should have received your bowling equipment.

Other Possible Statuses

❌ Failed

Order was abandoned before payment was complete, or payment was declined. You may need to place a new order.

🚫 Cancelled

Order was cancelled either by customer request or store action. If payment was processed, a refund may be issued.

💰 Refunded

Order has been refunded and payment returned to the original payment method. You should see the refund in 3-7 business days.

Shipping Carriers & Direct Tracking

Carrier Websites

UPS: ups.com - Enter tracking number for detailed updates
FedEx: fedex.com - Real-time tracking with delivery photos
USPS: usps.com - Track Priority Mail and parcel post shipments

Enhanced Tracking Features

Delivery notifications: Text and email alerts
Delivery photos: Visual confirmation of package placement
Delivery instructions: Leave special delivery requests
Hold for pickup: Redirect to pickup locations

Delivery Timeline Expectations

Processing Time

In-stock items: Ship same day if ordered by 2PM EST (Mon-Fri)
Custom drilling: Additional 1-3 business days
Personalized items: 3-7 business days processing
Weekend orders: Process next business day

FREE Express Delivery - 2 Business Days

States receiving 2-day delivery:

Florida, Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Virginia

FREE Express Delivery - 3 Business Days

States receiving 3-day delivery:

Arkansas, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Maine, Massachusetts, Pennsylvania, West Virginia, Missouri, New Hampshire, New Jersey, New York, Oklahoma, Rhode Island, Texas, Vermont

Standard Shipping - 3-5 Business Days

All other locations:

Other US states: 3-5 business days
Alaska, Hawaii, Puerto Rico, Guam: 2-10 business days
APO/FPO addresses: 2-10 business days

Troubleshooting Tracking Issues

Multiple Item Orders

📦 Important: Large orders may ship in multiple packages for safety and efficiency. Bowling balls often ship separately from other items. Each package will have its own tracking number.

Tracking Multiple Packages

Check your shipping email for all tracking numbers
Each package may arrive on different days
Heavy items (bowling balls) typically ship separately
Your account dashboard shows all shipments

Common Problems & Solutions

🔍 "Tracking number not found"
• Wait 24 hours after shipping notification (carriers need time to update)
• Double-check the tracking number for typos
• Try tracking directly on the carrier's website
• Contact us if the issue persists after 24 hours

Package Delays

Weather delays: Severe weather can impact delivery schedules
High volume periods: Holiday seasons may cause delays
Incorrect address: Verify your delivery address was entered correctly
Delivery attempts: Carriers may attempt delivery multiple times

Missing Packages

📋 If your package shows "Delivered" but you can't find it:
• Check all possible delivery locations (porches, mailboxes, neighbors)
• Look for delivery photos in tracking updates
• Contact the carrier first for delivery details
• Wait 24 hours before reporting as missing
• Contact BowlersMart if package is confirmed missing

Account Management

Benefits of Creating an Account

Easy tracking: View all orders in one place
Order history: Reference past purchases
Faster checkout: Saved addresses and payment methods
Striking Rewards: Earn points on every purchase
Notifications: Automatic order and shipping updates

💡 Pro Tip: Save the tracking number from your shipping email to easily check status updates on the carrier's website! Set up delivery notifications for real-time updates.

Need Additional Help?

❓ Having Trouble Tracking Your Order?
Our Customer Excellence Team is here to help!
📞 Call: 1-256-579-1039 (BOWL)
Contact Support

When to Contact Support

Order not showing up in tracking system after 24 hours
Need to change delivery address (before shipping)
Questions about delivery timeframes
Package appears lost or delayed beyond expected delivery
Issues with carrier delivery attempts

Information to Have Ready

Order number from confirmation email (9 digits starting with 1)
Email address used for the order
Tracking number (if available)
Delivery address details
Specific concerns or questions

While You Wait

🎳 Get Ready for Your New Gear!
While waiting for your order, check out our bowling tips and coaching content to prepare for using your new equipment!

About BowlersMart

BowlersMart has been serving bowling enthusiasts since 2004, both online and in our 50 physical locations nationwide. As "The Most Trusted Name in Bowling," we're committed to helping you achieve your bowling goals with the largest selection of equipment, competitive prices, and exceptional customer service.

Contact BowlersMart Support

Last reviewed: August 1, 2026. Policies can change — if something here conflicts with checkout or your order confirmation, contact support.