An Item Is Missing From My Delivery

Quick Summary

Orders can arrive in more than one box. First, check your tracking emails for a second package and read Why Is My Order Still Processing?. If a box arrived with an item left out, contact support with your order number and what is missing.

Table of Contents

• Check for Another Package First
• An Item Was Left Out of the Box
• A Missing Package or Damaged Item
• When to Contact Us

📦 Check for Another Package First

Before reporting an item left out of a box, review the tracking emails for the order. Check for another package connected to the items you ordered. Use Track Your Order while checking the order.

Make a list of what arrived and what you are still waiting for. When you contact support, explain whether you received a box with something left out or whether an entire package never arrived.

🔎 An Item Was Left Out of the Box

For an item left out of a delivery, the team checks with the warehouse and ships the missing item separately. Tracking follows by email when that item ships.

Have your order number ready and name the missing item. BowlersMart order numbers have 9 digits and start with 1.

📋 A Missing Package or Damaged Item

For a whole package that never arrived, including tracking that says delivered, use Missing or Stolen Package Claims. For a damaged item, use Defect Claims.

📞 When to Contact Us

Contact support if an item was left out or you need help choosing the right process. Include your order number and explain exactly what is missing from the delivery.

• Phone: 1-256-579-1039
• Contact form: bowlersmart.com/contact-us