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Why Is My Order Still Processing?

Brian Halstrom
Updated

Quick Summary

"Processing" means your order is with our warehouse and has not been handed to the carrier yet. In-stock items placed by 2:00 PM EST on a business day usually ship the same day. A drilled ball takes 7 to 10 business days and holds the rest of that order with it.

Table of Contents

📦 What Each Status Means

  • Processing: we have your order and payment. It is being picked, packed, or waiting on pro shop work. No tracking number exists yet.
  • Shipped: a label has been created and the package is on its way to the carrier or already moving. You get a tracking number by email.
  • Completed: everything on the order has shipped.

Track anytime: Track Your Order.

⏱️ What Adds Time to an Order

Drilling

A ball with Basic Drilling Service takes 7 to 10 business days to ship, and drilling can delay the other items on the same order. If your order has a drilled ball on it, that is almost always the reason it is still processing.

Pre-orders

A pre-ordered item ships when it lands in our warehouse and is processed, not on the manufacturer's announced release date. Dates move. See Pre-Orders & Release Date Changes.

Stock and verification

  • An item that sold through after you ordered: we contact you with options
  • Payment or address verification: some orders are held briefly for review, and answering our email releases them
  • Orders placed after 2:00 PM EST, on a weekend, or on a holiday start the next business day

📮 Why Your Order Arrives in Several Boxes

Bowling balls ship individually so they do not damage each other or your other gear in transit. An order with two balls and a bag can arrive as three packages, each with its own tracking number, sometimes a day or two apart.

If one tracking number shows delivered and you are still missing an item, check your shipping emails for a second number before assuming something is lost.

🏷️ "Label Created" With No Movement

A tracking number goes live the moment the label prints, which can be hours before the carrier physically scans the package. Over a weekend or a holiday it can sit at "label created" for a day or two.

If there has been no carrier scan after 3 business days, contact us and we will trace it.

📞 When to Contact Us

  • An in-stock, undrilled order that has not shipped after 3 business days
  • A drilled order past 10 business days
  • Tracking with no carrier scan after 3 business days
  • You need to change or cancel something: do it now, before it ships. See Order Changes & Modifications.

Have your 9 digit order number ready. It starts with a 1 and is on your confirmation email.

Need Help?

📞 Customer Support Team

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Last reviewed: September 9, 2026. Policies can change; if something here conflicts with checkout or your order confirmation, contact support.

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