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Pre-Orders & Release Date Changes

Brian Halstrom
Updated

Quick Summary

Pre-orders let you reserve upcoming bowling gear before it ships. Release dates can move — here’s how pre-orders work, what happens when dates change, and how to cancel or update your order.

Table of Contents

⚡ Important: Manufacturer release dates are estimates. If a date changes, we’ll update the product page and communicate when we can — you can usually cancel a pre-order before it ships if your plans change.

📦 What Is a Pre-Order?

A pre-order is an order for a product that is not yet available to ship. You’ll see pre-order language on the product page (for example “Pre-Order” or an expected availability/release date).

  • Your place in line is reserved when the order is placed
  • The item ships after it arrives in our warehouse and is ready
  • Other in-stock items on the same order may ship separately (split shipments are common)

💳 When You’re Charged

  • Most pre-orders authorize or capture payment according to the payment method and checkout flow shown at purchase
  • Buy Now, Pay Later (Afterpay/Klarna/Affirm) follows that provider’s schedule — see Payment Methods
  • If a pre-order is canceled before shipment, eligible refunds follow our normal refund timing

📅 Release Dates & Delays

Expected dates come from manufacturers and can change due to production, freight, or distribution delays.

  • Date moved later: Your pre-order remains active unless you ask to cancel. We’ll ship when inventory is ready.
  • Date moved earlier: We may ship sooner once stock is received and processed.
  • Product delayed indefinitely / canceled by manufacturer: Contact us — we’ll help with cancel/refund or alternatives when available.

Always check the product page for the latest published estimate. Order confirmation emails reflect what was known at purchase time.

🚚 When It Ships

  • Pre-order items ship after we receive and process them (not on the marketing “street date” alone)
  • You’ll get a shipping confirmation email with tracking when that line ships
  • Track anytime: Track Your Order

Same-day shipping cutoffs (2:00 PM EST) apply to in-stock items — not to pre-orders waiting on inventory.

✏️ Canceling or Changing a Pre-Order

Before it ships: Contact us with your order number. Pre-orders that haven’t entered fulfillment can usually be canceled for a refund, or modified (address, size, etc.) like other unshipped orders.

After it ships: Use our normal 60-day return policy (undrilled balls and unused items — drilled balls are non-returnable).

Related guides:

📧 How We Notify You

  • Order confirmation at purchase
  • Shipping confirmation with tracking when the pre-order leaves our warehouse
  • For significant date changes that affect many customers, we may email the address on the order — keep your account email current

❓ Need Help?

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