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Order Changes & Modifications

Brian Halstrom
Updated

Order Changes & Modifications

Quick Summary

Need to change something about your order? We'll do our best to help — most changes can be made if your order hasn't shipped yet. The earlier you contact us, the better the chance we can update it.

Table of Contents

⚡ Time-Sensitive — Contact Us Right Away

  • Most orders ship same-day when placed by 2:00 PM EST
  • Drilled balls begin processing within hours of order placement
  • Once an order ships, we cannot make changes — it becomes a return/exchange

✏️ What You Can Change

Before Your Order Ships

  • Shipping address — full address change or apartment/suite correction
  • Item size — bowling shoes, apparel, gloves, jerseys
  • Color or style — within the same product line
  • Quantity — add or remove units
  • Add items — combine into the same shipment (saves processing time)
  • Remove items — partial cancellation, refund issued for removed items
  • Shipping method — upgrade to faster delivery (where available)

What We Cannot Change

  • Drilling specifications on a ball that has already begun the drilling process
  • Custom jersey designs once production has started
  • Gift card amounts or recipients after delivery email is sent
  • Coupon or promo codes after order is placed (we can adjust pricing in some cases — contact us)

⏰ How Fast You Need to Act

Order Type Window to Request Changes
Standard in-stock items (placed by 2 PM EST Mon–Fri) Same day, before 2 PM EST
Standard in-stock items (placed after 2 PM, weekend, or holiday) Before next business day, 9 AM EST
Drilled bowling balls Within 1 hour of order placement during business hours
Custom jerseys / apparel Within 24 hours, before production begins
Backordered or pre-order items Anytime before the item ships

📞 How to Request a Change

Fastest Way: Call Us

For time-sensitive changes (especially same-day orders), call our Customer Excellence Team directly:

  • Phone: 1-256-579-1039
  • Hours: Monday–Friday, 8:30 AM – 5:30 PM EST

Email or Contact Form

For non-urgent changes, email us with your order number in the subject line:

  • Email: support@bowlersmart.com
  • Contact form: bowlersmart.com/contact
  • Subject line format: "Order #100XXXXXX — Change Request"
💡 Pro Tip: Include your order number, the change you need, and the best phone number to reach you. The more detail you provide upfront, the faster we can confirm the change.

📍 Shipping Address Changes

Before Shipment

If your order hasn't shipped yet, contact us with:

  • Your order number
  • The corrected full address (street, city, state, ZIP, apartment/suite)
  • Whether the new address is residential or commercial

After Shipment

Once a tracking number is generated, the package is in the carrier's hands. We can sometimes intercept and reroute through FedEx, but:

  • Reroute requests are not guaranteed and may incur a fee from the carrier
  • Wrong addresses that result in returned packages will be reshipped at no extra cost once received back at our warehouse
  • Packages marked "delivered" to a wrong address require a missing package claim

👕 Item, Size, or Quantity Changes

Size Changes (Shoes, Apparel, Gloves)

If your size is wrong and the order hasn't shipped, we can swap to a different size in the same product. If your size isn't in stock:

  • We'll offer a similar product in your size, or
  • Refund that item and ship the rest of your order

Adding to an Existing Order

To combine an additional purchase into a pending order:

  1. Place the additional items in a new order
  2. Email us right away with both order numbers — request to combine
  3. If shipments haven't started, we'll merge them and refund duplicate shipping (if applicable)

🎳 Drilled Bowling Balls

Drilled balls are time-critical. Drilling specifications are released to our pro shop team within hours, and changes after drilling has started are not possible.

If Your Ball Hasn't Been Drilled Yet

  • Span, pitch, or grip changes — call us within 1 hour of order placement
  • Insert color or grip type — same window
  • Switching to a different ball — possible if drilling hasn't started

If Your Ball Has Already Been Drilled

  • The ball is now considered personalized and is non-returnable
  • Drilling adjustments after delivery may be possible at a local pro shop (additional cost)

📦 If Your Order Already Shipped

Once your order ships, changes have to go through our return/exchange process:

  • Wrong size or item — start an exchange (free return shipping)
  • No longer want it — start a return for refund (free return shipping in the US)
  • Wrong address — wait for return-to-sender, then we reship to the corrected address

See our Exchange Process or How to Return articles for details.

Need Help?

📞 Customer Excellence Team

  • Phone: 1-256-579-1039
  • Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
  • Email: support@bowlersmart.com

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