How to Return

Quick Summary

Returning your BowlersMart order is simple with our 60-day hassle-free return policy. Follow our step-by-step process to return your entire order or individual items with free return shipping for US customers.

Table of Contents

• Return Requirements
• How to Start Your Return
• Packaging & Shipping
• Returning Part of Your Order
• Processing & Refunds
• Special Situations

📋 Return Requirements

Who Can Return

• US customers: Free return shipping provided
• International customers: Contact our Customer Excellence Team for assistance
• Account required: Must have bowlersmart.com account for easiest processing

Time Limit

• 60 days from date of delivery for all returns
• No exceptions to the 60-day window
• Track your delivery date - this starts your return period

Item Condition Requirements

• New and unused: Items must be in new, unused condition
• Original packaging: Must include all original packaging materials
• Protective shipping: Package in protective box or material for safe return

🚀 How to Start Your Return

Step 1: Use Our Online Return Form

1. Visit our return portal: Start Your Return Process
2. Enter your order number (9 digits starting with 1)
3. Enter your ship-to zip code
4. Follow the prompts to select items for return

Step 2: Select Return Reason

• Choose appropriate reason: Wrong size, changed mind, not as expected, etc.
• Specify refund preference: Original payment method or store credit
• Add comments if needed: Provide additional details about your return

Step 3: Print Your Return Label

• Free prepaid label provided for US customers
• Print clearly on standard 8.5" x 11" paper
• Keep return confirmation for your records

📦 Packaging & Shipping Your Return

Proper Packaging Steps

1. Use original packaging when possible - boxes, bags, and protective materials
2. Include all accessories - tags, documentation, extra parts
3. Package in protective material - use a sturdy outer box or padded envelope
4. Secure all items - prevent movement during shipping

Special Packaging Requirements

🎳 Bowling Balls

• Use original ball box if available
• Wrap in protective material if no original box
• Secure in sturdy shipping box to prevent rolling/damage

👟 Bowling Shoes

• Include original shoe box and all packaging
• Keep shoes together with any inserts or accessories
• Protect from damage during shipping

👜 Bowling Bags

• Empty all compartments - check for personal items
• Include original tags and packaging materials
• Fold or pack carefully to prevent creasing

Shipping Your Return

1. Attach the prepaid return label securely to your package
2. Remove or cover old labels to avoid confusion
3. Drop off at carrier location or schedule pickup
4. Keep tracking information until refund is processed

Returning Part of Your Order

Multiple Item Orders

• Select specific items in the return form
• Keep items you want - no need to return everything
• Partial refunds processed for returned items only
• Original shipping costs remain with kept items

Multiple Shipment Orders

• Each shipment may need separate return processing
• Use tracking numbers to identify specific shipments
• Contact support if online form doesn't recognize split orders

Sets and Bundles

• Complete sets preferred: Return entire sets when possible
• Partial set returns: May affect refund amount
• Bundle discounts: Individual item pricing may apply

⏰ Processing & Refunds

Return Processing Steps

1. Item received at our warehouse
2. Condition inspection (1-2 business days)
3. Refund approval and processing
4. Refund issued to original payment method

Refund Timeline

• Processing time: 3-5 business days after approval
• Credit card refunds: 5-10 business days to appear
• PayPal refunds: 1-3 business days
• Store credit: Immediate upon processing

Refund Methods

• Original payment method preferred: Credit cards, PayPal, etc.
• Store credit option: Available for faster processing
• Gift card purchases: Refunded as new gift card

Special Situations

🛠️ Defective Items

📦 Items Damaged During Shipping

• Contact within 72 hours of delivery
• Use defect claim process not regular returns
• Provide photos of damage for faster processing

🌍 International Returns

• Contact our team first: Customer Excellence Team
• Different shipping arrangements may apply
• Customs and duties considerations

🎁 Gift Returns

• Original purchaser information may be needed
• Gift receipts helpful for processing
• Store credit option available without receipt

Need Help?

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Related Articles

• BowlersMart Return Policy - Complete Guide
• Exchange Process - Get the Right Item
• Defective Items and Warranty Claims
• Track Your Return Status
• Understanding Refund Processing

Last reviewed: August 1, 2026. Policies can change — if something here conflicts with checkout or your order confirmation, contact support.