BowlersMart Return Policy - 60 Days, No Hassle

Quick Summary

BowlersMart offers a generous 60-day return policy with free return shipping for US customers. Most items can be returned for a full refund or exchange, with some restrictions on custom and personalized items.

Table of Contents

• Return Window
• What Can Be Returned
• Items That Cannot Be Returned
• Return Shipping
• Refund Processing
• How to Start a Return
• Defects vs Returns

Return Window

You have 60 days from the delivery date to return most new, unused items for a refund or exchange.

When the 60-Day Clock Starts:

• Online Orders: From delivery date
• Store Purchases: From purchase date

Holiday Extensions:

Items purchased between November 1st and December 25th can be returned through January 31st of the following year.

What Can Be Returned

Bowling Balls

• Undrilled bowling balls in original condition
• Must be unused with no visible wear
• Original packaging preferred but not required
• Weight plugs and surface changes void return eligibility

Bowling Shoes

• Must be unworn with no sole wear
• All original tags and packaging included
• Clean condition with no odors or stains
• Both athletic and performance shoes eligible

Bowling Bags

• Unused condition with all original tags
• No personalization or customization
• All compartments clean and odor-free
• Zippers and hardware in working condition

Accessories & Apparel

• Items in new, unused condition
• Original tags and packaging when applicable
• No monogramming or personalization
• Includes towels, gloves, cleaners, and tools

Custom Jerseys & Apparel

• VERY LIMITED: Only manufacturing defects
• Design errors by customer are not returnable
• Must be reported within 7 days of receipt

Items That Cannot Be Returned

Absolutely No Returns:

• Drilled bowling balls (considered personalized equipment)
• Mystery items (mystery balls and mystery apparel boxes). The surprise is the product, so these are sold as final sale
• Personalized items with names, logos, or custom text
• Gift cards and store credit

Limited Return Items:

• International orders: Customer pays return shipping
• Pro shop services: Labor charges non-refundable

Defects vs Returns - What's the Difference?

Use Defect Claims for:

• Manufacturing defects or flaws
• Items damaged during shipping
• Products that don't function as intended
• Warranty-covered issues

Use Returns/Exchanges for:

• Wrong size or fit
• Changed your mind about purchase
• Want different color or style
• General satisfaction issues

Return Shipping

Free Return Shipping (US Only)

• Domestic US orders: Free prepaid return labels
• No minimum order value required
• Multiple carriers available: UPS, FedEx, USPS
• Tracking provided for all returns

International Returns

• Customer responsible for return shipping costs
• Duties and taxes may apply
• Use trackable shipping method for items over $100
• Contact customer service for assistance with international returns

Refund Processing

Processing Timeline

• Inspection: 1-2 business days after receipt
• Refund processing: 3-5 business days after approval
• Credit card refunds: 5-10 business days to appear
• PayPal refunds: 1-3 business days
• Store credit: Immediate upon processing

Refund Methods

Refunds issued to original payment method:

• Credit cards → Original card
• PayPal → PayPal account
• Gift cards → New gift card
• Cash/Check → Store credit (verification required)

Partial Refunds

May apply in these situations:

• Items not in original condition
• Missing original packaging for shoes
• Signs of use or wear
• Damaged items (customer fault)

Note: We'll always contact you before processing a partial refund.

How to Start a Return

Online Return Process

1. Open the return portal from our returns page
2. Enter your 9 digit order number and your ship-to ZIP code
3. Select the items, the quantity and a return reason
4. Print the prepaid return label
5. Exchanging for a different size? Tell us what you want through the contact form with your order number. The portal cannot capture it.
6. Package items securely and ship

Without an Account

1. Visit our returns page at bowlersmart.com/return-exchange-policy
2. Enter your order number and email
3. Follow the same process as above

In-Store Returns

1. Bring items and receipt to any BowlersMart location
2. Speak with customer service
3. Receive immediate refund or exchange

Return Packaging Tips

• Use original packaging when possible
• Include all accessories and documentation
• Pack securely to prevent damage
• Keep tracking number until refund is processed

Store Locations & Contact

Find a Store Near You

Use our store locator to find one of our 50 locations nationwide for in-person returns and exchanges.

Need Help?

Related Articles

• How to Return Items - Step by Step Guide
• Exchange Process and Options
• Drilling Protection Plan Details
• Order Tracking and Status Updates
• Report Defective Items

Last reviewed: September 10, 2026. Policies can change. If something here conflicts with checkout or your order confirmation, contact support.