Return Label Won't Print, or the Returns Portal Can't Find My Order

Quick Summary

The returns portal asks for Order # and Zip Code. If it cannot find your order, check those entries and contact support. If it does not give you a printable label, contact support and the team will send a prepaid return label directly.

Table of Contents

• The Portal Cannot Find My Order
• The Label Will Not Print
• Include an Exchange Note
• When to Contact Us

🔎 The Portal Cannot Find My Order

Open the returns portal and enter the 9 digit order number without extra characters. BowlersMart order numbers start with 1. Enter the zip code from your order, then choose Look up order. If your shipping and billing zip codes are different, try the shipping zip code first, then the billing zip code.

Orders that shipped in multiple shipments may not be found in the portal. If that happens, contact support. See How to Return for the return instructions.

🏷️ The Label Will Not Print

If the portal does not give you a printable label, contact support. The team will send a prepaid return label directly. Tell us whether the problem is finding the order or getting a printable label.

📝 Include an Exchange Note

For an exchange, put a note inside the box saying which item you would like instead. If there is no note in the box, our returns team refunds your original payment method.

Read the Exchange Process and BowlersMart Return Policy before packing your return.

📞 When to Contact Us

Contact support if the order lookup fails or you cannot get a printable label. Include your order number and describe the step where you got stuck.

• Phone: 1-256-579-1039
• Contact form: bowlersmart.com/contact-us