Skip to main content

Exchange Process

Brian Halstrom
Updated

Exchange Process - Get the Right Bowling Gear

Quick Summary

BowlersMart offers lightning-fast exchanges with a 60-day exchange policy from date of delivery. Exchange your bowling equipment for the right size or different product with free shipping for US customers.

Table of Contents

⚡ Lightning-Fast Exchanges

  • 60-day exchange policy from date of delivery
  • FREE shipping to our warehouse (US customers)
  • Simple online process - no hassle exchanges
  • New, unused items in original packaging

🔄 Exchange Policy Overview

Coverage Details

  • Who's Covered: All customers in the United States
  • Time Limit: 60 days from date of delivery
  • Condition: Items must be new, unused, and in original packaging
  • Shipping: Free exchange shipping provided (prepaid labels)

What Makes Our Exchanges Great

  • No shipping costs: You won't pay a penny for shipping to our warehouse
  • Super simple process: Use our online form and tell us what you want instead
  • Same great standards: Products must be new, unused, and in original packaging
  • Fast processing: We'll take care of the rest once you submit your request
💡 Note: Free exchanges are available for US customers. Roller bags to Hawaii, Alaska, and Puerto Rico have special shipping considerations.

How to Start an Exchange

Step 1: Use Our Online Exchange Form

  1. Visit our exchange portal: Start Your Exchange Process
  2. Enter your order number and ship-to zip code
  3. Follow the prompts to initiate your exchange
  4. Choose "exchange" as your preferred option

Step 2: Specify Your Exchange Request

  • Tell us what you want instead in the comments section
  • Include specific details: Size, color, model, etc.
  • Print your prepaid return label when provided

Step 3: Package and Ship

  • Package items securely in protective material
  • Include original packaging when possible
  • Attach the prepaid label and ship
⚠️ System Issue? If the system doesn't pull up your order information, it may be due to multiple shipments. Please contact our Customer Excellence Team for personal assistance.

📋 Exchange Requirements

Product Condition Standards

  • New and unused: Items must be in new, unused condition
  • Original packaging: Must include all original packaging materials
  • Protective shipping: Package must be shipped in protective box or material
  • No defects: This policy covers non-defective items only

Special Condition Requirements

👟 Bowling Shoes

  • Clean, dry surface only: Must be tried on a CLEAN, DRY SURFACE only
  • No wear signs: Any signs of wear means no exchange possible
  • Original condition: Must be in completely new condition
  • All tags included: Keep all original tags and packaging

🎳 Bowling Balls

  • Undrilled balls only: Must be in original, undrilled condition
  • No surface modifications: No plugging, resurfacing, or alterations
  • Original specifications: Must match original purchase specifications

What Can Be Exchanged

✅ Items Eligible for Exchange

  • Undrilled bowling balls in original condition
  • Bowling shoes (tried on clean, dry surface only)
  • Bowling bags in unused condition
  • Accessories and apparel with original tags
  • Equipment and tools in new condition

❌ Items That Cannot Be Exchanged

🎳 Custom-Drilled Bowling Balls

⚠️ Important: Custom-drilled bowling balls cannot be exchanged because they're uniquely yours! Once a ball is drilled to your specifications, it becomes personalized equipment.

Other Non-Exchangeable Items

  • Personalized items with custom names or logos
  • Used or worn items showing any signs of use
  • Items without original packaging
  • Custom modifications or special orders

Processing & Shipping

🚚 Free Shipping for US Customers

  • Prepaid return labels provided for all US customers
  • No cost to you for shipping items back to our warehouse
  • Multiple shipping options available for your convenience
  • Tracking provided for your return shipment

📦 Exchange Processing

  1. Items received at our warehouse
  2. Condition inspection and verification
  3. Exchange item preparation and packaging
  4. New item shipped to your address

🌍 International Customers

📞 International Exchanges: Please contact our Customer Excellence Team for personalized assistance with your exchange process.

Special Cases

🛠️ Defective Items

This is NOT the right process for defective items. If your item is defective, use our defect claim process instead:

  • File a defect claim: Submit Defect Claim
  • Warranty coverage: Different process with warranty protections
  • Free replacement: Defective items get free replacements

📦 Damaged During Shipping

Items damaged during shipping require special handling:

  • Contact within 72 hours of delivery
  • Provide photos of damaged item and shipping box
  • Use defect claim process for shipping damage

🏪 Multiple Shipments

If your order shipped in multiple packages:

  • Each shipment may need to be processed separately
  • Contact our team if the online form doesn't recognize your order
  • Provide order number and shipment details for assistance

Need Personal Assistance?

📞 Customer Excellence Team

Our team is here to assist with any exchange questions or issues:

When to Call:

  • Online form isn't working with your order
  • Questions about exchange eligibility
  • Complex exchange requests
  • International exchange assistance

Quick Action Links

Related Articles

🎯 Shop With Complete Confidence

Our hassle-free exchange policy means you can shop for bowling gear with peace of mind. We're here to make sure you get exactly what you need to improve your game.

About BowlersMart

BowlersMart has been serving bowling enthusiasts since 2004, both online and in our 50 physical locations nationwide. As "The Most Trusted Name in Bowling," we're committed to helping you achieve your bowling goals with the largest selection of equipment, competitive prices, and exceptional customer service.

Size Exchanges (Shoes, Apparel & Fit)

Last reviewed: August 1, 2026. Policies can change — if something here conflicts with checkout or your order confirmation, contact support.

Related articles

Comments

0 comments

Article is closed for comments.