Address Changes & Order Holds

Quick Summary

Need to fix a shipping address or pause an order before it leaves the warehouse? Act fast — most BowlersMart orders ship the same day when placed by 2:00 PM EST. This guide covers address corrections, holds, and what happens after shipment.

Table of Contents

• Act Fast
• Shipping Address Changes
• Requesting a Hold / Do-Not-Ship
• If the Order Already Shipped
• Billing vs Shipping Address

⏰ Act Fast

Phone is best for urgent same-day issues: 1-256-579-1039.

📍 Shipping Address Changes

We can often update:

• Street number / street name typos
• Apartment, suite, or unit numbers
• City, state, or ZIP corrections
• Full ship-to changes (when the order hasn’t entered carrier transit)

How to request:

1. Call 1-256-579-1039 or use contact form
2. Provide order number + complete corrected address
3. Wait for confirmation before assuming the change stuck

We cannot guarantee changes once the label is created or the carrier has the package.

⏸️ Requesting a Hold / Do-Not-Ship

Ask us to hold an order if you need time to:

• Confirm an address
• Change items or sizes
• Cancel before fulfillment

Say clearly: “Please hold / do not ship order #________.” We’ll attempt a warehouse hold if the order hasn’t shipped. Holds are time-sensitive and not always possible once picking has started.

Related: Order Changes & Modifications · Cancel an Order

🚚 If the Order Already Shipped

• We can’t edit the address inside our system once it’s with the carrier
• Use the tracking link to see carrier options (intercept / redirect) — success varies by UPS/FedEx/USPS and service level
• If the package is delivered to the wrong place or goes missing, see Missing or Stolen Package Claims and Order Shield if you purchased protection

💳 Billing vs Shipping Address

• Shipping address controls where the package goes
• Billing address must match the payment method for authorization
• Order Shield availability is based on billing state in restricted states (CA, NY, OK, UT) — see the Order Shield article

❓ Need Help?

• Phone: 1-256-579-1039
• Form: bowlersmart.com/contact-us
• Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
• Contact BowlersMart Support