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Managing Your BowlersMart Account

Brian Halstrom
Updated

Managing Your BowlersMart Account

Quick Summary

Your BowlersMart account gives you faster checkout, Striking Rewards points, saved drilling specs, and access to your order history. This guide covers creating and securing your account, managing orders, and troubleshooting access issues.

Table of Contents

👤 Why Create an Account

  • Earn Striking Rewards points on every purchase (guest checkouts don't earn points)
  • Faster checkout with saved addresses and payment methods
  • Order history — view past orders, reorder favorites, track current shipments
  • Saved drilling specs for repeat ball purchases
  • 50 bonus points when you create your account

🔐 Creating a Secure Account

How to Sign Up

  1. Visit bowlersmart.com and click "Sign In" in the header
  2. Click "Create Account"
  3. Enter your name, email, and a strong password
  4. Verify your email address via the confirmation link we send
  5. Your 50 bonus points are automatically added

Strong Password Tips

  • At least 12 characters
  • Mix uppercase, lowercase, numbers, and symbols
  • Don't reuse passwords from other sites
  • Consider a password manager (1Password, Bitwarden, Apple Keychain, etc.)

🔑 Sign-In & Password Issues

Forgot Your Password

  1. Click "Sign In" then "Forgot Password?"
  2. Enter your email address
  3. Check your email (including spam folder) for the reset link
  4. Click the link and create a new password

Reset links expire in 24 hours. If you don't receive the email within 10 minutes, check your spam folder or request another.

Can't Access Your Email

If you no longer have access to the email on your account, contact us at 1-256-579-1039 with:

  • Your full name
  • Last 4 digits of a credit card used on an order
  • Approximate date of a recent order
  • A new email address to update on the account

We'll verify your identity before making any changes.

Account Locked After Multiple Failed Attempts

After 5 failed sign-in attempts, accounts are temporarily locked for 30 minutes. Wait and try again, or reset your password.

📦 Order History & Tracking

Viewing Your Orders

  1. Sign in to your account at bowlersmart.com
  2. Click "My Account" then "Order History"
  3. Click any order to view details, tracking, and invoice

What You Can Do from Order History

  • View tracking information and estimated delivery
  • Reorder items from past purchases with one click
  • Start a return or exchange
  • Download receipts and invoices
  • View earned reward points for each order

Orders Placed as a Guest

Guest checkout orders don't appear in your order history unless you create an account with the same email used at checkout. If you created an account after ordering, contact us with the order number and we can link it to your account.

🏠 Saved Addresses & Payment Methods

Managing Addresses

  • Save multiple shipping addresses (home, work, pro shop, tournament venues)
  • Designate a default shipping address
  • Edit or remove addresses anytime from "My Account" then "Addresses"

Managing Payment Methods

  • Securely save credit cards for faster checkout (stored via PCI-compliant tokens, not raw card data)
  • Default payment method automatically selected at checkout
  • Remove cards anytime from "My Account" then "Payment Methods"

🎳 Saved Drilling Specs

If you've purchased a drilled ball from us, your drilling specs are saved to your account. When you order another ball, select "Use Specs on File" at checkout to skip entering everything again.

Updating Your Specs

If your fit has changed (finger swelling, grip preference, etc.), contact our pro shop team to update your specs on file before your next order:

📧 Email & Marketing Preferences

Types of Email

  • Transactional — order confirmations, shipping, returns (cannot opt out while you have active orders)
  • Marketing — promotions, new product launches, sales (opt-in/opt-out anytime)
  • Rewards — points earned, tier updates, redemption offers

Updating Preferences

  1. Sign in at bowlersmart.com
  2. Go to "My Account" then "Email Preferences"
  3. Check/uncheck the types of emails you want to receive

You can also unsubscribe from any marketing email using the link at the bottom of that email.

🛡️ Account Security Best Practices

Signs Your Account May Be Compromised

  • Unexpected order confirmation emails
  • Password reset emails you didn't request
  • Changes to your saved addresses or payment methods you didn't make
  • Reward points missing or redeemed without your action

What to Do

  1. Change your password immediately
  2. Review recent orders and report any you didn't place
  3. Check saved payment methods and remove anything unfamiliar
  4. Contact us at 1-256-579-1039 to investigate

Protecting Yourself from Scams

See our Scam Awareness article for how to spot phishing emails pretending to be BowlersMart.

Need Help?

📞 Customer Excellence Team

  • Phone: 1-256-579-1039
  • Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
  • Email: support@bowlersmart.com

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