Store Pickup at Our 50+ Locations

Quick Summary

Skip shipping and pick up your order at any of BowlersMart's 50+ retail locations nationwide. Free, fast, and lets you try on shoes or check ball fit in person before you bowl.

Table of Contents

• How Store Pickup Works
• Which Items Are Eligible
• Pickup Timing & Notification
• What to Bring When You Pick Up
• Having Someone Else Pick Up
• Changing Pickup Location or Cancelling
• Pro Shop Services Available In-Store

📦 How Store Pickup Works

1. Shop online at bowlersmart.com
2. At checkout, select "Store Pickup" as your delivery method
3. Choose your preferred BowlersMart location from the list
4. Complete your order — payment is processed at checkout
5. Wait for the "Ready for Pickup" email (usually same day or next business day)
6. Visit the store with your ID and order confirmation

✅ Which Items Are Eligible

Available for Pickup

• In-stock bowling balls (drilled or undrilled)
• Shoes, bags, gloves, and accessories
• Apparel and team gear
• Cleaners, polishes, and maintenance supplies
• Replacement inserts, slugs, and grips

Not Eligible for Store Pickup

• Items shipped directly from a manufacturer (drop-ship items)
• Backorder or pre-order items not in your selected store's inventory
• Custom jerseys and personalized apparel (these ship direct to you)

If your cart contains a mix of pickup-eligible and ship-only items, you can split the order to pick up part and ship the rest.

⏱️ Pickup Timing & Notification

When Your Order Will Be Ready

Notifications You'll Receive

• Order confirmation — immediately after checkout
• Ready for pickup — email and/or text when your order is ready
• Reminder — if not picked up within 7 days

How Long We Hold Pickup Orders

• 14 days from "Ready for Pickup" notification
• After 14 days, we'll contact you. If we can't reach you, the order is restocked and refunded

🪪 What to Bring When You Pick Up

• Government-issued photo ID (driver's license, passport, state ID)
• Order confirmation — printed or on your phone
• Credit card used at checkout (for verification on high-value orders)

The name on your ID must match the name on the order.

👥 Having Someone Else Pick Up

You can authorize a friend or family member to pick up your order:

1. Reply to your "Ready for Pickup" email or call the store
2. Provide the authorized person's full name
3. They must bring their photo ID and the order number

For orders over $500, we may call you to verify the authorization before releasing the items.

✏️ Changing Pickup Location or Cancelling

Changing Stores

If you need to switch which store you pick up from, contact us as soon as possible:

• If your order hasn't been prepared yet, we can usually transfer it to a different store
• If it's already been prepared, we may need to ship it instead (free) or you can pick it up at the original store

Cancelling a Pickup Order

You can cancel anytime before pickup. Contact us at 1-256-579-1039 with your order number — refund processes back to your original payment method within 3–5 business days.

🛠️ Pro Shop Services Available In-Store

While you're at the store picking up your order, take advantage of in-person services:

• Bowling ball drilling and re-drilling
• Span and pitch measurement for new bowlers
• Insert replacement and grip changes
• Ball surface adjustment (sanding, polishing)
• Fit consultation for shoes and apparel
• Equipment inspection and repair

Some services are walk-in; others require an appointment. Call ahead if you need specific work done during your visit.

Find Your Nearest Store

📍 Visit bowlersmart.com/store-locator to find the BowlersMart closest to you, with hours, contact info, and available services.

Need Help?

📞 Customer Excellence Team

• Phone: 1-256-579-1039
• Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
• Email: support@bowlersmart.com

Related Articles

• Shipping Information
• Track Your Order
• Request to Cancel an Order