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Return Label Won't Print, or the Returns Portal Can't Find My Order

Brian Halstrom
Updated

Quick Summary

Our returns page asks for your order number and the ZIP code the order shipped to. If you are signed in, your orders are already listed under My Account › Returns. Your prepaid label appears on the page and in your email as soon as you submit. If anything stops you, contact support with your order number and the step where you got stuck.

Table of Contents

🔎 The Page Cannot Find My Order

  • Open bowlersmart.com/start-a-return and enter the 9 digit order number from the top of your confirmation email, with no extra characters. BowlersMart order numbers start with 1.
  • Enter the ZIP code the order shipped to, not the billing ZIP.
  • Orders that arrived in more than one box are found normally.
  • Have an account? Sign in and go to My Account › Returns. Your orders are listed, nothing to type.
  • An order that has not shipped yet cannot be returned. Once it ships, come back to the same page.

🚫 An Item Is Not Offered for Return

The page only offers items that can come back, and tells you why when one cannot: a drilled bowling ball, a mystery item, an item outside the 60 day window, or one already returned. If you think that is wrong, contact support with the order number.

🏷️ The Label Did Not Appear or Will Not Print

  • After you submit, the page shows your prepaid label and a Print your return label button. The same label is in the confirmation email, and the Check your return link in that email works without signing in, so you can print it from any device.
  • Low value returns may say keep the item, there is nothing to send back. That is not an error. We refund you without the item coming back.
  • Tape the label to the outside of the box, cover any old labels, and drop it at any location for the carrier named on the label. Please send it within 14 days.
  • If the page says we are still getting your label, give it a minute and open the Check your return link again. If there is still no label, contact support and the team will send one directly.

🔁 Getting the Right Size on an Exchange

Choose Send a different size on the item and pick the size you want. Only sizes in stock are offered, and your replacement is reserved the moment you submit. It ships as soon as the carrier scans your return package. There is no need to put a note in the box or to email us the size.

📞 When to Contact Us

Contact support if the order lookup fails, an item you expected is not offered, or no label appears. Include your order number and the step where you got stuck.

Read How to Return · Exchange Process · BowlersMart Return Policy

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