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Troubleshooting Rewards Issues

Jessica D.
Updated

Quick Summary

Most rewards issues come down to guest checkout, pending points, or looking in the wrong account tab. Use this guide before contacting support.

Table of Contents

🔍 I Don’t See Points from My Order

  1. Were you signed in? Guest checkouts never earn points.
  2. Check pending: Purchase points are pending for 14 days before they become available.
  3. Gift cards / tax / shipping don’t earn points — only merchandise.
  4. Confirm you’re viewing the same email/account used at checkout.

👀 I Can’t See Striking Rewards at All

  • You must have a registered account (not guest-only)
  • Sign in at My Account
  • Open the Rewards / Points area from the left tabs
  • New members receive 100 points at signup — refresh after registration

🎁 I Can’t Redeem / Pay with Points

  • You need at least 100 available points for the first $5 coupon
  • Pending points can’t be redeemed yet
  • Pay with Points only appears at checkout when you’re signed in with an available balance
  • Only one Striking Reward coupon per order
  • Rewards can’t buy gift cards

Pay with Points rate: 20 points = $1 off.

📊 How to Check Your Balance

  1. Sign in at bowlersmart.com/my-account
  2. Go to Rewards / Points
  3. Review available vs pending balance and activity history

Also see the program page: Striking Rewards

📞 Still Need Help

Contact Customer Support with:

  • Account email
  • Order number(s)
  • Screenshot of your Rewards page if possible

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