Quick Summary
BowlersMart combines online selection with real pro shop expertise — ball drilling, fitting help, and in-store service at locations nationwide. Here’s what we offer and how to get service.
Table of Contents
🎳 Ball Drilling
Online, we offer Basic Drilling Service as a paid $24.95 add-on on eligible balls: you choose right or left hand and one of five preset sizes. For a custom fit, custom pitches, or a specific layout, visit a location or call the pro shop team.
- Online basic drilling is sized from our published chart, so the fit cannot be guaranteed
- Drilled balls are personalized — they cannot be returned or exchanged under the standard 60-day policy
- Allow extra processing time vs undrilled/in-stock ship-alone orders
Full details: Bowling Ball Drilling & Drilling Protection Plan
🛡️ Drilling Protection Plan
Optional coverage at checkout (when offered) helps if a ball cracks during the drilling process. See the drilling article for current pricing and terms. DPP does not replace manufacturer defect coverage for issues unrelated to drilling.
📍 Finding a Location
Online orders ship to you; they are not held for pickup at a store. To shop or get pro shop work done in person, find your nearest location with the store locator.
🏪 What to Expect In-Store
- Product expertise and fitting guidance (varies by location and staff)
- Ability to see/feel gear before you buy when inventory is on hand
- Support for issues with local purchases — bring your receipt/order info
For online order problems (tracking, returns labels, refunds), our online Customer Support Team can help even if you also visit a store: Contact Support.
💻 Ordering Online for Pro Shop Work
- Add the ball (and optional drilling) to your cart
- Enter accurate drilling specs — mistakes may not be correctable after drilling starts
- Watch email for processing and shipping updates
- If you need to stop drilling or change specs, contact us immediately with the order number
Related: Order Changes · Shipping Information
❓ Need Help?
- Phone: 1-256-579-1039
- Form: bowlersmart.com/contact-us
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Contact BowlersMart Support
Comments
0 comments
Article is closed for comments.