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Pro Shop Services at BowlersMart

Brian Halstrom
Updated

Quick Summary

BowlersMart combines online selection with real pro shop expertise — ball drilling, fitting help, and in-store service at locations nationwide. Here’s what we offer and how to get service.

Table of Contents

🎳 Ball Drilling

Online, we offer Basic Drilling Service as a paid $24.95 add-on on eligible balls: you choose right or left hand and one of five preset sizes. For a custom fit, custom pitches, or a specific layout, visit a location or call the pro shop team.

  • Online basic drilling is sized from our published chart, so the fit cannot be guaranteed
  • Drilled balls are personalized — they cannot be returned or exchanged under the standard 60-day policy
  • Allow extra processing time vs undrilled/in-stock ship-alone orders

Full details: Bowling Ball Drilling & Drilling Protection Plan

🛡️ Drilling Protection Plan

Optional coverage at checkout (when offered) helps if a ball cracks during the drilling process. See the drilling article for current pricing and terms. DPP does not replace manufacturer defect coverage for issues unrelated to drilling.

📍 Finding a Location

Online orders ship to you; they are not held for pickup at a store. To shop or get pro shop work done in person, find your nearest location with the store locator.

🏪 What to Expect In-Store

  • Product expertise and fitting guidance (varies by location and staff)
  • Ability to see/feel gear before you buy when inventory is on hand
  • Support for issues with local purchases — bring your receipt/order info

For online order problems (tracking, returns labels, refunds), our online Customer Support Team can help even if you also visit a store: Contact Support.

💻 Ordering Online for Pro Shop Work

  1. Add the ball (and optional drilling) to your cart
  2. Enter accurate drilling specs — mistakes may not be correctable after drilling starts
  3. Watch email for processing and shipping updates
  4. If you need to stop drilling or change specs, contact us immediately with the order number

Related: Order Changes · Shipping Information

❓ Need Help?

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